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FAQ

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, fill out a form,
respond to a survey, subscribe to the newsletter and in connection with other activities, services, features or resources we make available on our Site. Users may be
asked for, as appropriate, name, email address, mailing address, phone number.

We will collect personal identification information from Users only if they voluntarily submit such information to us. Users
can always refuse to supply personally identification
information, except that it may prevent them from engaging in
certain Site related activities.

Non-personal identification information

We may collect non-personal identification information about
Users whenever they interact with our Site. Non-personal
identification information may include the browser name, the
type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other
similar information.

How we use collected information

KAIA collects and uses Users personal information for the
following purposes:

  • To improve customer service Your information helps us to more effectively respond to your customer service requests and support needs.
  • To personalize user experience we may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
  • ⁠To improve our Site we continually strive to improve our website offerings based on the information and feedback we receive from you.
  • To send periodic emails,
    the email address Users
    provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.

How we protect your information

We adopt appropriate data collection, storage and processing
practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sharing your personal information

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the
purposes outlined above. We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out
newsletters or surveys. We may share your information with
these third parties for those limited purposes provided that you have given us your permission.

Changes to this privacy policy

KAIA has the discretion to update this privacy policy at any time. When we do, post a notification on the main page of our Site, revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.